Automated communications

The communications section includes notifications sent to users that can be automated. Please note these messages are standard across all establishments and cannot be customized.

Types of communications

  1. First Reminder - Automatic message to remind the user of an appointment with a request for confirmation.
  2. Second reminder - Second automatic reminder to the user, if no confirmation received after the first reminder.
  3. Follow-up after an absence - By changing the status of an appointment to Absent, an automatic message is sent to the user to invite them to reschedule.
  4. Follow-up after a cancellation - If the appointment is cancelled by the client or via the scheduler, an automatic message is sent to the user inviting them to reschedule.
  5. Click on save.

 

Please note!


 If you indicate 12 hours of delay, users who booked an appointment at 3pm will receive a communication at 3am!




Trimoz Technologies - All rights reserved