Support ClicSanté / Clic Santé Support

Knowledge base 2

• Welcome to the Clic Santé network!
• Software optimization

Sign In 5

• Logging in and out of Clic Santé
• Two-factor authentication
• Create and change your password
• General profile modifications
• Temporary password

Users Roles and Permissions 1

• Introduction to roles and permissions

Change your role 1

• Changing your role

Planner Overview 1

• Planner Overview

New Clic Santé Portal 1

• New Clic Sante Portal

Services Tab 10

• Adding a service
• Add a non-existent service
• General Settings
• Description, Message and Instructions
• Personal Information

View all 10

Locations Tab 3

• Add/Modify a location
• Message specific to this location
• Archive/restoring a location

Ressources Tab: User Accounts 6

• Introduction to the concept of resources
• Add a resource
• Add a role to a resource
• Invite an existing resource from another establishment
• Delete a role

View all 6

Ressources Tab: Teams 2

• Introduction to the Team-Resource concept
• Add a team resource

Associations 1

• Associate resources-teams, places and services

Communications Tab 1

• Types of communications

Public Page Tab 3

• Contact details and logo
• Configuration of the Public Booking Page
• Welcome message, pop-up message, temporary message and footer

System Tab 2

• Personal Information Security
• Configuration of messages on connection

Online Appointment Booking 2

• Planner lock
• Can't see your availability online?

Optional add-on 4

• Specific properties
• Communications - Automated reminder
• Request for scanned document
• Serviced Postal Codes

ClicHealth's Statistics Menu 1

• Overview of the statistics menu

Research Filters 1

• Search filter

Report Types 4

• Booked appointment report
• Reservation report
• Cancellation report
• Efficiency indicator report

Printing & Exporting 1

• Printing and exporting reports

Admin Booking 7

• Consult the time slots
• Quickly check availability
• View booked appointments
• Book an appointment
• Modify an appointment

View all 7

Viewing appointments 3

• Consult the list of appointments
• Filter displayed appointments
• Find an appointment

Attendance Management 4

• Mark a user present
• Mark a user absent
• Mark a user not eligible
• Cancel one or more appointments

Additional Actions Available 7

• Confirm an appointment
• Send a reminder of the appointment to the user
• Send follow ups
• Modify an appointment
• Add a new appointment for a user

View all 7

Printing and exporting of appointment list 3

• Printing the list of appointments
• Exporting the appointment list (Management 1 only)
• Request to change the export limit

Global Research 1

• Global research

Vaccination - Health Center 0

Pharmacy Vaccination 0

Workplace Vaccination 0

Vaccination - Health Center 0

Pharmacy Vaccination 0

Introduction to the Clic Health account 1

• Introduction to the Clic Health account

Identification of the citizen and association of a patient 4

• Citizen identification
• Validate the association of a patient to an account
• Presence integrated authentication (sequential action)
• Summary table of actions

Use of the Clic Health account by the citizen 4

• Creating a Clic Health account
• Log in to your Clic Health account
• Sections du compte
• Useful information

Training Guides and Videos 3

• User Guides
• Training Videos
• The One Pagers

Register for a Clic Health training 1

• Register for a Clic Health training

General 9

• Request for access to the Technical Support
• Find your application number
• Take a screenshot
• A technical problem?
• Empty browser cache in Windows

View all 9

Google Chrome Browser 0

Contact Us 2

• Contact the Technical Support
• Contact a sales representative