Important! 

This information document, reserved for health care institutions, explains in detail the steps a citizen must take to open his or her Clic Santé account, as well as the different sections of the account that are accessible to him or her. 

A health care institution cannot open an account for citizens or have access to the information entered in it.


TABLE OF CONTENTS

Unsubscribing from the citizen account

To delete your Clic Santé account: 

1- Log in to your account on the portal 

2- Click on the Personal Informations tab (blue section on the left)

3- Click on Delete my account (under the Save button)

4- Enter your password in the space provided

5- A new window will open and confirm that your account has been successfully deleted

Creating multiple accounts

It is possible that a citizen has created, by mistake, more than one account associated with his or her health insurance number (NAM).  

Once the healthcare institution has authenticated the account, the different accounts will be automatically associated, and the citizen will be able to access the complete list of his appointments. The citizen will be able to connect to his or her account with either of the identifiers.

Updating information associated with an account

It is entirely possible for a citizen to modify certain information associated with his or her Clic Santé account before authentication by a health centre. 


The citizen can modify :

  • His personal information (first name, last name, date of birth, etc.)*
  • Their email and cell phone number to receive notifications
  • Their password 


For security reasons, when changing certain information, the citizen must confirm his identity with a 6-digit code.


Child account shared between two parents

Each parent, if they wish, can book an appointment for their child from their respective Clic Santé account. Following authentication by the healthcare facility and confirmation of the child's association with each parent's account, the complete list of the child's appointments will be accessible in each parent's account.

Help for citizens

Citizens can refer to our special section ''Citizen Accounts'' (FAQ) for any questions on this subject.


 

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