Hello,


In order to meet the requirements and to be in conformity with the certification of the Ministry of Health concerning health software, we inform you that changes will be applied when connecting to Clic Santé.


A two-factor authentication will be required when you connect to the Clic Santé admin portal.


Two-factor verification allows, among other things, to:

  • Reinforce your account’s security
  • Confirm the authenticity of the resource who logs in

TABLE OF CONTENTS

What is two-factor authentication?

Two-factor authentication (also called 2FA) is an authentication process that combines two ways to identify yourself.


In addition to entering your password (first factor), you will be asked to enter a temporary 6-digit security code (second factor) when you log into the Clic Santé admin portal. 


The temporary 6-digit security code will be sent to you by email or SMS. It is therefore important to verify that the email and cell phone number registered to your Clic Santé user account are up to date. 


Two-factor authentication is a requirement of the Ministère de la santé et des services sociaux in order to comply with the Santé Québec certification.

Getting ready to enable two-factor authentication 

  1. Complete the authentication to access the appointment scheduler (email and password).
  2. Click on your profile icon to view the different options;
  3. Make sure your email* and cell phone are up to date. The 6-digit code will be sent to either of these addresses.
  4. *The email address in your profile is the email address used to log in to the admin portal. If you change the email listed, you will need to use this new email the next time you log into the admin portal.
  5. Click on the "Save" button for the changes to take effect.

Two-factor authentication

  1. Complete the authentication to access the appointment scheduler (email and password).
  2. The following message will appear on your screen : 
  3. You will receive a 6-digit code at your email address.
    • After a delay, you can click on "Send new code by email" to receive a new code.
    • After a delay, you can also click on "Send a new code to my cell phone". This option will allow you to receive a new 6-digit code to the cell phone number linked to your account. 

      *Note: If your profile does not contain a cell phone number, the system will still display the option: 'Send a new code to my cell phone'.

    • For more information on setting up your profile, please see the previous section.

  4. Enter the 6-digit code received in the boxes dedicated to this purpose and click on "validate". 



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