When an issue arises, make sure you have:

  1. Tried to clear your browser's cache (if necessary, see our articles on clearing your cache on Windows and MacOS).
  2. Tried to perform the same operation on another computer.
  3. Tried to browse another website (example: www.google.com).
  4. Restarted your computer that is experiencing the problem.
  5. Disabled the window blocker.


It is also important to ensure that:

  1. The minimum technical specifications of your workstation must be respected in order for the application to work.
  2. The version of your browser is up-to-date.

If the problem still occurs, contact our Technical Support team.


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